Shipping Policy

ZARAH VICTORIA

SHIPPING POLICY

ORDER PROCESSING

Every order is carefully prepared to ensure quality and precision.

  • Please allow 1–3 business days for processing and packaging before your order is dispatched.

  • Orders placed on weekends or public holidays will be processed on the following business day.

DELIVERY TIME

  • Our standard delivery timeframe is 5–15 business days, depending on your specific location.

  • We partner with reliable, trusted carriers to ensure your order arrives safely at your doorstep.

  • As soon as your package is dispatched, you will receive an automatic email containing your tracking details.

SHIPPING FEES

We are happy to offer complimentary standard shipping on all orders, with no minimum purchase required. Every package is delivered directly to your door at absolutely no extra cost to you.

ORDER PLACEMENT

  1. Select your favorite items and add them to your shopping cart.

  2. Proceed to checkout and carefully review your shipping details to ensure an accurate delivery.

  3. Choose your preferred payment method—all transactions are safely processed through our secure, SSL-encrypted system.

  4. Once your transaction is completed, you will receive an immediate confirmation email for your records.

DELAYS & AVAILABILITY

Please note that delivery timelines may vary slightly during peak shopping seasons or due to unforeseen global shipping delays outside of our control. Our dedicated team is committed to getting your order to you as swiftly as possible and will keep you updated every step of the way.

SHIPPING INSURANCE POLICY

At Zarah Victoria, we want you to shop with absolute confidence. That is why we offer optional Shipping Insurance at checkout for extra peace of mind. When you protect your order with Shipping Insurance, you are fully covered against:

  • Lost Packages: If your order gets lost in transit or fails to arrive, we will arrange and ship a brand-new replacement immediately.

  • Damaged Packages: If your package arrives damaged or opened, we will replace the affected items at no additional cost.

How It Works

  1. Select the Shipping Insurance option at checkout.

  2. If an issue occurs, contact our support team within 7 days of delivery (or the expected delivery date).

  3. Provide a clear photo for damaged items, or your tracking info for lost packages.

  4. Once verified, we will approve your claim and process a free replacement right away.

What is Not Covered

  • Incorrect, incomplete, or outdated shipping addresses entered by the customer at checkout.

  • Packages that are marked as successfully delivered by the carrier but are subsequently stolen or taken by a third party.

  • Delays caused directly by local customs processing or carrier congestion.

CUSTOMER CARE

For personalized assistance, questions regarding your shipment, or urgent delivery requests, please contact our Customer Care team at info@zarahvictoria.com. We are always delighted to help you!