Privacy Policy

ZARAH VICTORIA

1) DATA COLLECTION AND CONTACT DETAILS OF THE CONTROLLER

1.1 Thank you for visiting our website and your interest in our brand. Below, we explain how your personal data is managed and protected when you use our platform. Personal data includes any information that can be directly or indirectly used to identify you as an individual.

1.2 The data controller responsible for processing personal data on this website in accordance with applicable data protection regulations is Zarah Victoria. The controller is the natural or legal entity that determines the purposes and methods of processing your personal information. For any data-related inquiries, you can reach us at info@zarahvictoria.com.

1.3 For security purposes and to safeguard the transmission of sensitive information—such as orders, account details, or inquiries—this website utilizes modern SSL or TLS encryption. An encrypted connection is easily identifiable by the "https://" prefix and the lock icon displayed in your browser's address bar.

We do not engage in automated decision-making or profiling practices that carry legal consequences or significantly impact your browsing experience.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

If you browse our website strictly for informational purposes without creating an account or submitting data through forms, we only gather the essential technical information your web browser automatically forwards to our servers. These are recorded as server log files and include:

  • The specific pages and subdirectories visited

  • The exact date and time of your access

  • The volume of data transferred (in bytes)

  • The referral source or webpage from which you arrived

  • The operating system and web browser version used

  • Your IP address (anonymized where applicable)

This data processing is performed to ensure optimal website stability, security, and technical performance. We do not share or merge this technical data with other data streams. However, we maintain the right to review server log files if concrete evidence of fraudulent or illegal website usage emerges.

3) COOKIES AND TRACKING TECHNOLOGIES

To provide a seamless, user-friendly shopping experience and enable core store functionalities, we deploy cookies across our platform. Cookies are small data files stored directly on your computer or mobile device.

Types of Cookies We Use

  • Session Cookies: These are transient files automatically deleted as soon as you close your web browser.

  • Persistent Cookies: These remain stored on your device for a pre-set duration, allowing our platform or our integrated partner networks (third-party cookies) to recognize your device upon your return. This helps save preference settings and keeps track of items left in your virtual shopping cart.

Managing Your Preferences

When you first access our website, a clear cookie banner will request your preferences regarding non-essential tracking and analytical cookies. You can modify these settings at any time.

Additionally, you can manually configure your internet browser to alert you when cookies are being deployed, block specific types of tracking, or reject cookies entirely. Please note that disabling essential cookies may limit your access to certain features and shopping functionalities on our store. You can manage settings via your browser's help function:

  • Google Chrome

  • Mozilla Firefox

  • Apple Safari

  • Microsoft Edge

4) CONTACTING US

When you get in touch with our team via email or through our integrated website contact forms, personal details are collected to address your inquiry. The specific information gathered depends entirely on the fields filled out within the form.

This information is processed solely to resolve your request, answer your questions, and handle technical administration. Your data will be deleted once your inquiry has been fully addressed and resolved, provided there are no legal or tax-related document retention requirements that dictate otherwise.

5) CUSTOMER ACCOUNTS AND TRANSACTION PROCESSING

Personal details are collected and processed when you voluntarily provide them to open a customer account or during the checkout phase of a transaction. The exact data points required are clearly indicated in the entry fields during account creation or checkout.

You have the right to request the deletion of your customer account at any moment by contacting us at info@zarahvictoria.com. Following an account closure or the complete execution of a sales contract, your data will be restricted from further active marketing use and subsequently purged after standard commercial and tax retention timelines have passed.

6) DIRECT MARKETING AND NEWSLETTERS

6.1 Email Newsletter Subscriptions

If you choose to subscribe to our promotional newsletter, we will send updates regarding our collections, sales, and special offers. The only piece of mandatory data required is a valid email address.

We use a verification process known as double opt-in. This means we will only send promotional emails after you explicitly click the verification link sent to your email after registration. This process prevents unauthorized third parties from registering your email address without your permission. We log the sign-up time and your IP address during this process to mitigate fraud.

You may opt out of our email marketing list at any time by clicking the "Unsubscribe" link located at the bottom of any newsletter, or by emailing us directly at info@zarahvictoria.com.

6.2 Marketing to Existing Customers

If you have completed a purchase on our store, we reserve the right to send you tailored email offers for similar products or services. Separate consent is not explicitly required for this, as it aligns with our legitimate interest in personalized marketing.

If you do not wish to receive these updates, you can object during checkout or opt out at any time via the unsubscribe links provided in the emails.

7) THIRD-PARTY SERVICES AND ORDER FULFILLMENT

7.1 To successfully fulfill and deliver your orders, relevant personal details are securely shared with our designated shipping partners and logistics carriers, provided it is necessary for the transport and delivery of your packages.

7.2 For financial transactions and payment processing, your payment details are forwarded to authorized payment institutions or our integrated payment service providers:

  • PayPal: If choosing PayPal, credit card via PayPal, or direct debit via PayPal, your transaction details are securely passed to PayPal (Europe) S.à r.l. et Cie, S.C.A. PayPal may execute a credit check based on mathematical-statistical models to assess your payment capability. You can find complete details on how your information is handled within the official PayPal Privacy Policy.

  • SOFORT / Klarna: If selecting instant banking or financing options, transaction data is safely shared with SOFORT GmbH / Klarna Bank AB to process your payment and authorize the transaction securely.

8) REVIEW REMINDERS

With your explicit approval during or after the checkout process, we may use your email address to send a one-time reminder prompting you to leave an honest review of your shopping experience. You can easily revoke this consent at any time by sending a request to info@zarahvictoria.com.

9) SOCIAL MEDIA AND INTEGRATIONS

Our platform utilizes secure social media sharing links for networks such as Facebook, Instagram, and Google. To protect your digital privacy while browsing our store, these are not active tracking plugins. Instead, they are embedded as standard HTML redirect links.

No connection to social media servers is established simply by visiting our website. When you click a share button, a new browser window opens independently, directing you to the selected social network where you can interact with their platform directly.

10) ADVERTISING, REMARKETING, AND ANALYTICS

10.1 Tracking Technologies and DoubleClick

Our platform leverages digital advertising and marketing tools (such as Google DoubleClick and conversion tracking) to display relevant advertisements to users and monitor campaign success. These systems employ cookies to identify which ads are shown in specific browsers to prevent repetitive ad displays.

Your browser automatically forms a direct connection with external advertising servers during these processes. You can manage or permanently block personalized advertising preferences by updating your browser settings or downloading specific ad-blocking plugins provided by major providers.

10.2 Google Analytics

We use Google Analytics, a comprehensive web analysis service, to review how visitors interact with our platform. This service uses cookies to generate insights regarding user behavior, which are transmitted to and stored on secure external servers.

To prioritize your privacy, our website enforces IP anonymization. This means your IP address is truncated and scrubbed of specific identifying details before being processed. You can completely block Google Analytics tracking by installing the official Google Analytics Opt-out Browser Add-on.

10.3 Meta Pixel (Formerly Facebook Pixel)

Our website utilizes the conversion tracking pixel provided by Meta Platforms, Inc. This tool helps us monitor visitor behavior after a user clicks on a Meta (Facebook or Instagram) advertisement. The data gathered remains entirely anonymous to Zarah Victoria and does not give us access to your personal identity. However, Meta may connect this data to your individual personal profile and utilize it for tailored advertising frameworks under their own data privacy policies.

You can modify your advertising tracking preferences directly within your personal Meta/Facebook account settings.

10.4 Google Ads Remarketing

We utilize remarketing and interest-based advertising services provided by Google LLC. This allows us to present relevant advertisements to past visitors of our store while they browse external websites or search networks. Google sets a pseudonymized cookie ID in your browser to analyze your site interactions without compiling personally identifying data.

If you wish to opt out of interest-based tracking from Google, you can permanently disable these preferences by updating your browser settings or downloading the official Google Ads Settings browser extension.

11) COMPREHENSIVE RIGHTS OF THE DATA SUBJECT

As a consumer and data subject, you hold distinct rights regarding how your personal information is stored and handled. Under applicable regulations, you have the right to request:

  • Right of Access: Comprehensive confirmation on whether your data is being processed, the specific categories involved, and the intended retention periods.

  • Right to Rectification: Immediate corrections or additions to any inaccurate or incomplete personal information on file.

  • Right to Erasure: The complete deletion of your personal data from our systems, provided it is no longer required for legal compliance, tax obligations, or ongoing contract fulfillment.

  • Right to Restriction: A temporary pause on processing while the validity of your data is being investigated or verified.

  • Right to Data Portability: A copy of your personal data provided in a structured, machine-readable format to share with another platform where technically feasible.

  • Right to Withdraw Consent: The immediate cancellation of any marketing consent previously granted, applicable to all future communication.

  • Right to Object: The right to oppose data processing activities grounded strictly in our legitimate business interests or direct marketing efforts.

To exercise any of these rights, please contact our team directly at info@zarahvictoria.com. If you believe our practices violate regional privacy frameworks, you retain the right to file a formal complaint with a local data safety supervisory authority.

12) RETENTION PERIOD OF PERSONAL DATA

The exact duration for storing personal information is determined by national regulatory frameworks, including standard commercial, corporate, and tax retention laws. Once these legal timelines expire, the corresponding records are routinely and securely purged from our systems, unless they are actively needed for the completion, initiation, or execution of an active contract.

CONTACT US

Should you have any questions regarding our data privacy practices, this policy document, or if you would like to exercise your user rights, please feel free to reach out to us at any time:

Zarah Victoria Email: info@zarahvictoria.com